What happens if... I cannot remember my Patient Portal password

In this case you will need to reset your password. This is how you do it…

  1. When you click on the Patient Portal login on www.clinictocloud.com.au, click on the ‘Forgot Password’ link
  2. Type in the email address you gave us when you signed up as a new or returning patient
  3. Hit the ’send’ button
  4. Check your email for the password reset instructions email
  5. Login with the new temporary password given to you in the instructions email
  6. Change your temporary password to a new strong password. Don’t use a word or a name or a birthday - choose an otherwise meaningless password, ideally with upper and lower case letter and numbers and/or other characters in it and 10-15 characters in length, and do not re-use a password you use for other sites as this can make those sites vulnerable as well if your password is compromised. Keep a record of your login details - we recommend using a password manager, such as LastPass, Apple Keychain or 1Password, or at least a computerised record so you can ‘cut & paste’ your password. This avoids typing errors. If you keep a text file or spreadsheet file for your passwords, we recommend you secure this file with its own password. We strongly recommend you do not keep your login details on a piece of paper or post-it note.